Politique d'expédition

 

Elysian Wellness Centre ("we" and "us") is the operator of (https://www.ewcentre.ca) ("Website"). By placing an order through this website. you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

Shipping Completion and Curb Side Pick-up:

All shipping and curb-side pick up are completed Monday-Friday. All shipping and curb-side pick up time frames do not include weekend, and are based on business days.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.



2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


3. Returns

3.1 Return Due To Change Of Mind

Elysian Wellness Centre will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping, or may dropped off in our clinic location. Once returns are received and accepted, refunds will be processed to the original payment method. We will notify you once this has been completed through email. (Elysian Wellness Centre) will refund the value of the goods returned but will NOT refund the value of any shipping paid.



3.2 Warranty Returns

Elysian Wellness Centre does not provide warranty on any items purchased, as products are manufactured by a third party (we are authorized resellers). If the product contains warranty, please contact the manufacturer with your proof of purchase.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 business days

4.2 Transit time Internationally
We do not currently offer international shipping.


4.4 Change Of Delivery Address

Orders placed before 05 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.

Our clinic location operates on Monday - Friday during standard business hours, except on national holidays at which time the clinic will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.



4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Once it has been dispatched, unfortunately we are unable to change the delivery address.

4.5 P.O. Box Shipping

Elysian Wellness Centre will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 Military Address Shipping

We are able to ship to military addresses using Canada Post. We are unable to offer this service using courier services.


4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit


If you find a parcel is damaged in-transit, if possible, please inspect the contents within the package. If the items themselves are damaged, please contact our customer service. 


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at info@ewcshop.ca